Troubleshooting Guide
The following table attempts to show the major problems and solutions encountered. The relevant section which discusses each is hyperlinked.
|
Phase of Use |
Problem |
Solution |
|
Opening Database |
Database won’t open |
Folders need to be Trusted for Office 2007 onwards Move folders to 32-bit folders in Windows 7,8 Screen Resolution not supported |
|
Database says ‘Opening’ but never actually opens |
Date Format incorrect Two copies of database opened Change 'dtset.mdb' with previous version Delete possible extra 'dtset1.mdb' file Delete possible locked files e.g. ‘xxx.ldb’ Re-instate 'RunDataAir.mdb'from a previous backup |
|
| Using Database |
‘Log stats’ screen is completely blank |
Date format incorrect |
|
Downloading Updates |
Error XXXX |
Check out reported Error Codes |
|
Downloading Files |
“this site cannot be reached” |
Often blocked by your anti-virus software. Edit the software to allow access to the website |
|
Creating Updates |
Won’t create update after upgrade to Windows 8 |
Need new Updater key |
|
Using Populator |
Popthree.mdb will spring up an error |
A Windows 7 error – no solution yet |
|
Using PacReporter |
Computer slows down |
Replace 3 key files with smaller versions |
|
Working with Office 2013 |
‘Cannot find object Autolog’ Error |
